Privacy Policy
Our Policy on your Privacy
Information about this website and who we are:
This website is owned, managed and operated by Exchange Media llp (“we”). We are committed to protecting and respecting your privacy.
This policy aims to clearly and comprehensively cover what information we require, how we store it, how we use it, what we do with it and your rights regarding it.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
www.reclaimbankcharges.org.uk is a site operated by Exchange Media llp (We). We are registered in England and Wales under Company Number OC345895 and have our main trading office at 4th Floor The Chancery 58 Spring Gardens Manchester M2 1EW.
For the purposes of the Data Protection Act 1998 (“the Act”), the Data Controller is Exchange Media llp
Our Data Protection registration number is Z1831748
Information we may collect from you
We may collect and process the following data from you.
Information that you provide by filling in forms on this site (“our site”). This includes information provided at the time of registering for use on our site, subscribing to our service, posting material or requesting further services.
Information that we may ask you for directly related to the purposes of providing you with advice, services or products you have requested.
If you contact us, we may keep a record of that correspondence.
Details of transactions you carry through our site and the fulfillment of your instructions.
Details of your visits to our site including, but not limited to traffic data, location data, web blogs and other communication data whether it is required for our own purposes or otherwise and the resources that you access.
Calls may be recorded for training and security purposes.
Sensitive personal data
Some of the information which we collect from you whether via this website or otherwise also includes what is known as "sensitive personal data". This is information about you which relates to matters including for example, whether you have committed an offence or have been alleged to have committed any offences. It may also include information about any CCJs and information about your marital status.
The information collected will be used to send you the information that you have requested and to provide information that may be useful to you.
We may share non-personal aggregate statistics (group) data about our site visitors’ traffic patterns with partners or other parties.
How we use your personal information
We use information held about you in the following ways:
• To provide you with information or services that you request from us or which we feel may interest you.
• To carry out our obligations arising from any contracts entered into between you and us.
• To allow you to participate in interactive features of our service, where you choose to do so.
• To notify you about changes in our service.
We are required to comply with the provisions of the Data Protection Act 1998 ("DPA") in relation to the personal data which we collect from you and otherwise obtain about you. The DPA puts in place certain obligations on how we may use the information which you provide to us in order to protect your personal details. This policy therefore has been put together to take the DPA into account and it gives you important information about how we will use and treat your personal information.
At various pages on our website as well as when we speak to you over the telephone, you are invited to provide us with certain personal information about yourself and in some cases to provide us with personal information about other people. Personal information or personal data includes any information about you or any other person. It includes basic information such as your name and contact information but will also include information about your credit history, employment status and income and financial and bank details.
The personal data which we collect from you is used to deal with your enquiry and to properly administer the services which we provide to you, including enabling us to locate financial product and service providers for you.
We will hold your personal details on our records and will also pass that information onto those third party providers of financial products and services which we feel are most appropriate depending on the requirements which you have and the products and services which you are looking for.
We may also use carefully selected third parties to provide services. In providing those services to us, it may also be necessary for us to allow those service providers to have access to your personal details.
We will also hold your personal details on our marketing database and from time to time we may send to you information about other products and services which you may be interested in. This may involve us sending information to you about products and services offered by other members of Exchange Media. You will be asked at the time of providing your personal details to us whether or not you wish to receive information about other products and services so if you do not wish to receive such information then please let us know.
As part of the service which we offer in locating providers of financial products and services, we will need to pass your personal details onto those third party product and service providers.
Those companies will hold your details on their own records and will use your information to deal with your enquiry, process your application and manage your relationship with that company. Those providers may also use your information to contact you about other products and services which they or other members of their group of companies may offer.
Where we store your personal data
The data that we collect from you is processed in our offices by our staff. By submitting your personal information you agree to us storing or processing it. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and the data protection act.
All information you provide to us is stored on secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we use strict procedures and security features to try to prevent unauthorised access.
Your agreement to us using your personal details
By providing us with your personal information, including any sensitive personal data, you specifically agree to us using and holding your personal details on our records and agree to us using those details as described in this privacy policy including for the disclosure of your information to our third party product and service providers even where you may not purchase a product or service from that provider.
If you provide us with details about any other person, for example a joint applicant for a financial product or service, then you must ensure that you have the express permission of that person to pass their personal details on to us and for us to use those details in accordance with this privacy policy. You should bring this privacy policy to their attention.
Your rights
In addition to the company’s safeguards, your personal data is protected in the UK by the Data Protection Act. This provides amongst other things that the data we hold about you should be processed lawfully and fairly. It should also be accurate, relevant and not excessive. The information should be kept up to date, where necessary, and not retained for longer than is necessary. It should be kept securely to prevent unauthorised access by other people.
You may at any time ask us to update and correct any personal details which we hold about you in order to correct any out of date information or inaccuracies. Please let us know if your circumstances change and if the details which we hold become out of date. You can do this by contacting us. You may also ask for your details to be removed from our marketing database at any time by contacting us.
You also have the right to receive from us a copy of the personal details which we hold about you. We may charge an administration charge of up to £10 to cover our costs for this and we may ask you for proof of identity. If you wish to make such a request then please write to us at Exchange Media, 4th Floor The Chancery, 58 Spring Gardens, Manchester, M2 1EW.
Cookies and Other tracking devices
This website uses cookies to track the use which you make of this website and to assist the functions of this site. A cookie is a small file of text which is downloaded onto your computer when you access this website. Cookies allow us to understand who is using our website, to recognise you as a user of our website and to remember certain information such as passwords. Therefore like cookies used on many other websites, they are a useful device. They can also be used to help us find out about the number of visitors we get to our website. You can change your browser settings to provide access to or restrict the number of cookies which are used. You can find out more about how to do this by clicking the "Help" menu on your browser.
IP Addresses
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This statistical data about our users’ browsing actions and patterns does not identify any individuals.
This information may help us to improve our site and to deliver a better and more personalised service.
Changes to our privacy policy
Any changes we make to our privacy policy in the future will be posted on this page.
Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Exchange Media LLP.